How can we help?

RentHive is software for car-rental operators: Turo hosts who want their own direct bookings, and independent rental companies. It gives you a booking website with checkout, payments into your own Stripe account, ID and insurance checks, e-signed agreements, and your calendar, inbox, fleet and team in one place.

Create an account at app.renthive.co/signup. No credit card is needed, and your 7-day free trial starts straight away. A setup checklist covers your first vehicle, website, payments, policies, extras and rental agreement, and ticks each step off as you finish it.

A day is realistic to set everything up properly. Your booking website can be live on its free address the same day; most of the time goes into vehicle photos and pricing, your policies, and connecting Stripe.

Photos, details and rates for each car, your rental rules (driver age, mileage, deposits, cancellation terms), and a Stripe account, or the details to create one when you connect. If you already use a rental agreement PDF, have it handy so you can upload it.

Yes. Book a free 45-minute call on Google Meet at renthive.co/request-demo (Monday to Friday, 9am to 6pm Eastern). You can also email business@renthive.co at any time; we reply by email, 24/7.

RentHive is a web app that works in your phone's browser, so you can run your business from your phone. There's no separate iOS or Android app to install.

Starter is $99/month for up to 10 vehicles and Growth is $199/month for up to 50 vehicles. Enterprise is custom pricing for 50+ vehicles, several locations, or onboarding with our team; talk to us through renthive.co/request-demo.

No. Every plan includes every feature. Plans differ only by how many vehicles they cover, so there are no per-feature upgrades or paid add-ons.

No. RentHive takes 0% of your bookings and adds no fee to your payments. Renters pay straight into your own Stripe account, and your subscription is the only thing you pay RentHive.

Yearly billing gives you 2 months free: Starter is $990/year ($82.50/month) and Growth is $1,990/year ($165.83/month). Choose Monthly or Yearly in Settings → Billing.

You get 7 days free with every feature, and you don't need a credit card to start. When the trial ends nothing is locked or deleted; you pick a plan in Settings → Billing to carry on.

A few costs are paid to the provider, not to RentHive: Stripe's card processing fees on your own Stripe account, Stripe Identity ID checks (billed by Stripe to your account), and Smartcar telematics if you use it (billed per car by Smartcar). Insurance checks use credits: you get 5 free, then each check is $2, bought in the app.

The account owner pays by card through Stripe in Settings → Billing. Manage billing on that page is where you update your card, switch plans, see invoices or cancel. If you cancel, your plan runs to the end of the period you've paid for.

Nothing is blocked. Settings → Billing shows how many vehicles you have, tells you when you're above your plan, and suggests the plan that fits.

Open Website in the app and start from one of three templates: Coastal, Midnight or Urban. The drag-and-drop editor has 21 section types with three designs each, a theme panel for colors, fonts, corners and buttons, undo and redo, and desktop, tablet and phone previews. Car pages, booking, manage-booking, privacy, terms and cancellation policy pages are built in.

Yes. Every site gets a free address like yourname.sites.renthive.co with SSL, and it can be live in minutes. When you connect your own domain later, the free address redirects to it.

In Website → Domains, enter a domain you already own (RentHive doesn't sell domains). The app shows the exact DNS records to add, with steps for common registrars, keeps checking until they're right, and sets up the SSL certificate automatically.

Yes, once your domain is connected. Pick an address like hello@yourfleet.com in Website → Domains: renter emails go out from it signed with DKIM, and mail sent to any address on that domain arrives in your Inbox, with no separate mailbox. It takes over the domain's MX records, so it replaces any email service the domain uses today, and the app warns you before that happens.

Search dates, open car pages with an availability calendar, and book through the full checkout: details, payment, ID check, insurance check and signing. Afterwards they manage the trip from their own booking link, where they can change dates or cancel if your rules allow, and add trip photos. The contact form and chat widget send messages to your Inbox.

Each page has its own title, description, social image and a noindex option. The sitemap, robots file, canonical tags, Open Graph tags and favicon are handled for you. To track visits, add your Google Analytics 4 measurement ID in Settings → Integrations → Google Analytics.

Yes. Website → Booking widget gives you a script tag to paste into any site, with your own colors and button label. It runs the same checkout as your RentHive website.

Every publish saves a version under Website → Versions, and you can view or restore any of them. You can also unpublish the site; visitors see a “not available” page until you publish again.

Click an empty cell on the Calendar or start a new reservation. The one-page form covers when, where, vehicle, customer, extras, protection and notes, and checks availability, blocked customers, driver age, opening hours, advance notice and trip buffers as you fill it in. The invoice is priced for you.

Yes. Drag a booking to move it, or drag its edge to change the dates. RentHive reprices it and shows you the difference before you confirm.

The edit shows the old and new totals and what's left to collect or refund. Bookings keep the prices they were sold with, so changing your rates later doesn't touch existing trips.

Click an empty cell on the Calendar and add a block: maintenance, personal use, cleaning or off-season. A maintenance job saved in Management → Maintenance blocks the car automatically, on the calendar and on your website.

Yes, for as long as you set in Settings → General under “Hold unfinished bookings for” (30 minutes by default; 0 keeps the hold until you cancel it). After that the dates go back on sale, and the first renter to pay gets them.

Every booking has an invoice with numbered versions. You can edit it, add discounts (% or $), coupons and deposits, then email it or download it as a PDF or PNG. A shareable link lets the renter view it online.

It pushes your bookings to your own Google Calendar, one way, once you connect it in Settings → Integrations → Google Calendar. Changes made in Google aren't read back, and Apple Calendar, Outlook and iCal feeds aren't available.

Through Stripe Connect. You connect your own Stripe Express account in Settings → Integrations → Stripe Payment, and card payments go straight into it. RentHive never holds your money and takes no fee from it.

Card checkout on your website and booking widget, payment links you send from a booking, charging a saved card later, and cash you record by hand. Turn on Cash Payment in Settings → Integrations to let renters choose to pay on arrival.

Stripe pays out to your bank on your Stripe account's payout schedule. You can see payouts on your Overview page and open your Stripe Express dashboard from there.

Set deposits in Settings → Invoicing, or per car, as a card hold (pre-authorization) or a charge that's refunded later. With a hold, the renter's card is kept at checkout, the hold is placed the day before pickup, and it's released automatically 2 days after the trip unless you capture some or all of it.

Card holds only last about seven days, so a hold placed at booking would often expire before the trip. On long trips a hold can still lapse before the car is back; a charge-and-refund deposit avoids that.

Refund a payment from the booking page and the money goes back to the renter's card through Stripe. When a card booking is changed or cancelled under your rules, the difference is charged or refunded automatically.

That's your call. In Settings → General, pick a preset (Full refund, Flexible, Moderate, Strict or Custom) and set changes and cancellations to Off, Ask me or Instant. For card bookings, price differences and refunds are handled automatically.

No. RentHive works in US dollars only.

With Stripe Identity: the renter photographs their driver's license and takes a selfie, and Stripe checks both. The checks run on your own Stripe account, so Stripe bills you for them directly. Turn it on in Settings → Integrations → Stripe Identity by pasting a restricted key from your Stripe dashboard.

Through Canopy Connect: the renter links their own auto insurer and the policy is pulled in live. Each completed check uses one credit; you start with 5 free, then credits are $2 each, bought in the app.

The renter isn't stuck. They type in the details, photograph the document and can still sign. You're flagged to review it, and the booking is never marked “verified” on the strength of what they typed.

Yes. Add them to the booking and each driver goes through their own ID check.

Yes. From their Inbox conversation, send an ID check or insurance check card to a lead before they've booked. The card updates when they finish.

You choose. In Settings → General, set the ID check and the insurance check to come before or after payment. Signing the agreement always comes last.

No. RentHive isn't an insurer and doesn't provide coverage. It checks the renter's own policy, and if you offer protection plans you can sell them as priced options at checkout; the coverage behind them is yours to arrange.

In Settings → Legal, build an agreement from the built-in template, where the details page fills itself in from the booking and you write the terms, or upload your own PDF and place fields on it. Your default agreement applies unless a vehicle has its own.

You choose: drawing or typing a signature, using their ID check as the signature, or both. Renters fill in their own fields on their phone, an audit trail is printed as a certificate of completion, and you can download the signed PDF.

They can be. With automatic sending on, the agreement goes out when a booking is confirmed, with reminders 2 days and 1 day before pickup if it isn't signed yet.

Changing the booking issues a new version of the agreement for the renter to sign. Editing your template doesn't change agreements bookings already have.

Each renter has one thread that holds website chat, trip-page chat, email and booking events such as booked, paid and ID verified. Filter by all open, assigned to me, unassigned, mentions or done, or by stage: leads, upcoming, on trip and past. Team channels and direct messages live there too.

Yes, unless they're already chatting. If the renter has been in the chat in the last couple of minutes, your reply simply appears there; otherwise it's also emailed to them, and when they reply to that email the reply lands back in the same conversation.

Saved messages with placeholders that you send in two clicks. Any of them can also go out by itself on a booking event (booked, paid, ID verified, insurance verified, cancelled, before pickup, before return, after return) by chat, email or both. Set them up in Settings → Messaging.

Quick actions send tappable cards for a payment request, ID check, insurance check, trip page or agreement, and each card updates when the renter acts on it. You can also attach files (up to 25 MB, videos up to 50 MB), record voice notes and leave internal notes the renter never sees.

Yes. Assign them by hand, or add rules in Settings → Messaging under “Who picks up what”. Rules are tried in order and the first match wins; a person you pick by hand always sticks.

New messages show on the bell in the app, and as desktop notifications if you turn them on in the Inbox. Turn on “Renter messages by email” in Settings → Messaging to also get them by email when nobody on your team is online. You'll also get a digest of mentions.

Not yet; text messaging is coming soon. Today renters reach you through website chat, their trip page and email.

Use the add-vehicle wizard in Fleet: basics, capacity, location, amenities, photos and pricing. Drafts are saved, so you can come back and finish later.

Yes. Tax, policies, mileage allowance and extra-mile fee, booking fees, deposits, discounts, extras, and rules like minimum and maximum days, driver age, advance notice, trip buffer and pickup and return times can each follow your company default or be set per car.

Upload them, reorder them and pick a cover photo. They're converted to WebP and their location data is stripped before they appear on your site.

With no hardware to install, it shows your cars on a live map with fuel, battery, range, charging, odometer, tire pressure, oil life and fault codes, and lets you lock, unlock and start or stop charging. You use your own Smartcar account, which bills you per connected car; setup takes about 5 minutes in Settings → Integrations → Smartcar. Not every make and model is supported, and the app tells you if a car isn't.

Set an included mileage allowance and an extra-mile fee in Settings → Invoicing, or per car. The odometer at handover comes from Smartcar or is typed in, and any overage is suggested as a charge for you to confirm.

Deleted vehicles go to a bin and can be restored for 30 days. To take a car off sale without deleting it, pause it instead.

In Management → Maintenance, jobs move from Booked in to In the workshop to Back. Saving one blocks the car on the calendar and website, and you can attach the garage, photos and invoices; the cost is booked as an expense.

Tasks sit on a board: To do, In progress, Stuck and Done. Booking tasks such as checking a license, collecting payment, photos before and after the trip and settling a deposit create themselves from booking events and close themselves when the work is done. Cleaning the car is created for you and ticked off by hand, and rules can assign any of them automatically.

In Management → Expenses, add costs by category and vehicle, snap receipts with the in-app camera or upload them, set up recurring expenses, and import or export CSV.

The Management overview shows your balance, income by source (website, app, Turo, manual), expenses as a share of revenue, month-by-month money flow and top cost categories, filtered by date range and vehicle. You also get a weekly digest email on Mondays and a monthly statement on the 1st. There are no PDF accounting reports or QuickBooks or Xero connections.

Photos are taken with the in-app camera, which records the time, location, device and a checksum, and they're never truly deleted. Renters can take their own handover photos through a link you send them.

Yes. For each team member you pick the sections they can use: dashboard, calendar, inbox, reservations, fleet, customers, management, expenses, revenue, maintenance, tasks, website and settings. The server enforces it, so a section that isn't granted can't be reached another way.

Yes. Your RentHive calendar syncs with Turo. Connect it once and your Turo trips appear on your calendar beside your direct bookings, close those dates on your website and show in your reports as Turo revenue.

Open Settings → Integrations, choose Turo Calendar and follow the steps on screen to connect it.

No. Each Turo trip shows once. Syncing again updates the trip instead of adding a copy.

No. Turo trips are read-only because Turo sets their dates and price. Change the trip on Turo.

On your calendar and in Reservations, read-only, and they block those dates on your booking website. In Management they count as their own revenue source.

Syncing brings your Turo trips into RentHive. RentHive doesn't post to Turo or change your Turo calendar, so block dates you book direct on Turo yourself. It isn't real-time, and Turo messages stay in Turo. It works with Turo only, not other marketplaces.

Change it in Account Settings → Password; passwords need at least 8 characters. If you can't sign in, use “Forgot Password?” on the login page to get a reset link.

The account owner adds staff in Team Settings (in your account menu): their name, email, a starting password and the sections they can use. They get a welcome email and can change the password themselves. You can remove someone's access at any time, and their bookings and messages stay on record.

ID check results and images are encrypted and only shown through short-lived links. Keys you give RentHive, such as your Stripe Identity and Smartcar keys, are stored encrypted, and team access to each section is enforced on the server.

Yes. Export reservations to CSV from Reservations, and expenses and revenue from Management → Expenses and Management → Revenue. Invoices download as PDF or PNG, and signed agreements as PDF.

Open Settings → Integrations → Stripe Payment. If it says “Setup incomplete”, Stripe needs a few more details: click Finish setup and complete Stripe's form. Card checkout turns on once Stripe marks your account ready.

Website → Domains shows which step you're on: waiting for DNS, verify ownership (one TXT record), issuing the SSL certificate, or can't connect. The usual cause is a leftover parking record or a second A record at your registrar; remove it and the app picks up the change on its next check. DNS changes can take a while to spread.

Open Settings → Integrations → Turo Calendar and check that it shows as connected. If it doesn't, follow the steps on screen to connect it again. Syncing isn't real-time, so a trip booked a moment ago may take a little while to appear. If Turo hasn't synced for 7 days, we email you to check the connection.

Ask them to use a phone with a working camera, in good light. If the check still fails, they can enter their details by hand, photograph the document and sign, and you'll be flagged to review. For insurance checks, make sure you still have credits.

Ask them to check spam, and confirm the email address on the booking. Make sure that email isn't switched off under Settings → Messaging. If you use email on your own domain, check its DNS records are still in place in Website → Domains.

Look on the calendar for a block, a maintenance job, a synced Turo trip, or an unfinished checkout still holding the dates. Also check the car isn't paused, and that its rules (advance notice, minimum days, trip buffer) allow the dates being searched.