Privacy Policy

RentHive (“RentHive,” “we,” “us”) operates a software platform that helps Turo hosts and independent fleet owners manage their vehicles, take direct bookings, verify guests, and get paid without going through a marketplace. This policy explains what information we collect from hosts and their guests, why we collect it, and the choices you have.

By using RentHive, you agree to the collection and use of information as described here. If you don’t agree, please don’t use the platform.

We collect information in a few different ways, depending on how you use RentHive:

• Account & host information: name, email, phone number, business details, and login credentials.
• Vehicle & fleet data: vehicle details, photos, pricing, availability, and maintenance records you add to your fleet.
• Guest & booking data: names, contact details, trip dates, and messages exchanged through the RentHive inbox.
• Payment information: processed directly by Stripe. RentHive never stores full card numbers or bank account details.
• Verification data: government ID and selfie images processed by Stripe Identity, and insurance details processed by Canopy Connect, to confirm guest identity and coverage before a trip.
• Location data: real-time vehicle GPS location via Smartcar, used for fleet tracking and trip verification.
• Usage & device data: log data, IP address, browser type, and how you interact with the platform.

• Operate and maintain the booking calendar, inbox, payments, and dashboard.
• Verify guest identity and insurance before a booking is confirmed.
• Process payments and payouts through Stripe Connect.
• Sync bookings and availability with Turo, Google Calendar, and Apple Calendar.
• Send transactional emails and notifications about bookings and your account.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Improve the platform based on how it’s actually used.

We share information only where it’s needed to run the platform, and never sell your data. The parties we share with include:

• Stripe for payments, payouts, and identity verification (Stripe Identity).
• Canopy Connect for insurance verification.
• Smartcar for live vehicle GPS tracking.
• Rental Cover and GWS Insurance for rental and commercial-grade coverage on active trips.
• Turo, Google, and Apple for calendar synchronization, when you connect those accounts.
• AWS, our cloud infrastructure provider, which hosts our servers, database, and email delivery.
• Law enforcement or regulators, only where required by law.

We use essential cookies to keep you signed in and to remember basic preferences. We may also use limited analytics cookies to understand how the marketing site and app are used, so we can improve them. You can disable non-essential cookies in your browser settings at any time.

We retain account, booking, and guest data for as long as your account is active, and for a reasonable period after closure to meet legal, tax, and dispute-resolution obligations. You can request deletion of your data at any time, subject to records we’re required to keep by law.

Depending on where you live, you may have the right to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information.
• Export your data in a portable format.
• Opt out of non-essential communications at any time.

To exercise any of these rights, contact us using the details below.

We use industry-standard safeguards, including encryption in transit, access controls, and scoped credentials, to protect information on our platform. No system is perfectly secure, so we encourage strong, unique passwords and prompt reporting of any suspicious activity.

RentHive is intended for business use by adults operating a vehicle rental fleet. We do not knowingly collect information from anyone under 18.

RentHive is operated from the United States. If you use the platform from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your country.

We may update this policy as RentHive evolves. Material changes will be reflected by updating the date at the top of this page, and where appropriate, communicated directly to hosts.

Questions about this policy or your data? Reach us at privacy@renthive.co.