Terms of Service

These Terms of Service (“Terms”) are an agreement between you and RentHive (“RentHive,” “we,” “us”). They govern your use of the RentHive app, the booking websites and widgets we run for you, and related services (together, the “Service”). By creating an account, starting a trial, or using the Service, you agree to these Terms.

RentHive is for businesses. If you use it for a company, you confirm that you can agree to these Terms for that company, and “you” means the company. You must be at least 18. Our Privacy Policy explains how we handle personal information.

If you’re renting a car from a business that uses RentHive, your rental is with that business, under its own terms and policies. These Terms cover businesses that use RentHive.

RentHive is software for car rental businesses. It includes a booking website and embeddable booking widget with online checkout; a calendar and reservations; payments through your own Stripe account; ID and insurance verification; rental agreements with e-signatures; an inbox for chat and email; fleet, customer, maintenance, expense, and task management; team access; and the integrations described below. Every plan includes every feature. Plans differ only by how many vehicles they cover.

RentHive is a software tool. We are not a rental company, a marketplace, a broker, or an insurer, and we are not a party to any rental between you and your renters.

• Give us accurate information and keep it up to date.
• Keep your login details secure. You’re responsible for everything that happens under your account.
• The account owner can add team members and choose which sections each person can use. You’re responsible for who you add, what access you give them, what they do in RentHive, and deactivating people who leave.
• Tell us right away at business@renthive.co if you think someone has used your account without permission.
• Our team may access your account to give support, look into a problem, or keep the Service secure.

New accounts get a 7-day free trial with every feature. You don’t need a credit card to start. When the trial ends, nothing is locked and your data stays where it is; choose a plan to keep using RentHive. If you choose a plan during the trial, your first payment is normally taken when the trial ends.

One trial per business. We’ll remind you before and after your trial ends, and we may suspend an account that keeps using the Service long after its trial without choosing a plan.

• Starter: $99 per month, for up to 10 vehicles.
• Growth: $199 per month, for up to 50 vehicles.
• Enterprise: custom pricing for more than 50 vehicles, several locations, or onboarding with our team, agreed with you in writing.
• Yearly billing gives you two months free: Starter is $990 per year and Growth is $1,990 per year.

Prices are in U.S. dollars and don’t include taxes, which we’ll add where the law requires. If you run more vehicles than your plan covers, we may ask you to move to the plan that fits.

Payment and renewal. You pay for RentHive in the app (Settings → Billing) through Stripe. Your subscription renews automatically at the end of each monthly or yearly period, for the same length of time, and you authorize us to charge your payment method through Stripe at the start of each period until you cancel. If a payment fails, Stripe will try again; if it still isn’t paid, we may suspend your account after telling you.

Cancelling. You can cancel any time in Settings → Billing. Your plan keeps running until the end of the period you’ve paid for, and you won’t be charged again. We don’t give refunds or credits for partial periods or unused time, except where the law requires it.

Plan and price changes. Changes you make to your plan take effect as shown in the billing portal when you make them. If we change our prices, we’ll email you at least 30 days before the new price applies to your next renewal, so you can cancel first if you want to.

Some costs are charged by other companies, directly to you, and are not paid to RentHive. Their prices are set by them and can change:

• Stripe card processing fees on your bookings, taken by Stripe on your own Stripe account.
• Stripe Identity ID checks, billed by Stripe to your own Stripe account, using the key you add in RentHive.
• Smartcar, billed per vehicle by Smartcar to your own Smartcar account, if you connect it.

Insurance verification credits are bought from RentHive. Each completed insurance check uses one credit. New accounts get 5 free credits; after that, credits are $2 each, bought in packs in the app and paid through Stripe. Credits have no cash value and aren’t refundable, except where the law requires.

Payments from your renters run on your own Stripe Connect account and go straight to you. RentHive takes no commission or fee on your bookings and never holds your money. Payment processing services are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By using payments in RentHive, you agree to the Stripe Services Agreement, as Stripe may change it. You also agree to give RentHive accurate and complete information about you and your business, and you authorize RentHive to share it, and information about your transactions, with Stripe.

You set your prices, deposits, and change and cancellation rules. RentHive applies them for you (for example, placing deposit holds and issuing refunds under your rules), but you are responsible for the result, and for refunds, disputes, chargebacks, and anything Stripe requires of your account. Rental contracts are between you and your renters. RentHive is not a party to them.

ID verification (through Stripe Identity), insurance verification (through Canopy Connect), rental agreements and e-signatures, trip photos, and audit trails are tools to help you decide who to rent to and keep good records. They depend on other companies and on what renters provide, and they can be wrong, incomplete, or unavailable. A “verified” result is not a guarantee of who someone is, of their driving record, or that they are insured. When an automatic check fails and a renter enters details by hand, RentHive flags it for you to review. The decision to rent is always yours.

RentHive is not an insurer. We don’t provide, sell, or arrange insurance, rental protection, or coverage of any kind, and we aren’t an insurance agent or broker. Seeing a renter’s policy doesn’t mean it will cover your rental or your vehicle. Make sure your own insurance covers how you rent.

Our agreement template is a starting point, not legal advice. You’re responsible for the terms you use with renters and for making sure they work where you operate.

As a rental business using RentHive, you are responsible for:

• Renting lawfully, including laws on vehicle rental, consumer protection, price and fee disclosure, discrimination, privacy, and vehicle tracking.
• Holding any licenses, permits, registrations, and insurance you need, having the right to rent each vehicle, and keeping your vehicles safe, roadworthy, and free of open safety recalls where the law requires.
• Your own terms with renters: your rental agreement, deposit and cancellation policies, and the privacy, terms, and cancellation pages on your booking website. RentHive gives you starting pages; you’re responsible for reviewing and editing them.
• The accuracy of your listings, photos, prices, fees, and availability.
• Collecting and paying taxes on your rentals. Tax settings in RentHive are a tool, not tax advice.
• Following Turo’s terms when you sync Turo trips into RentHive, including any limits Turo places on contacting its guests or taking bookings off its platform.
• Making sure the messages and emails you send through RentHive are lawful.

You decide what information to collect about your renters and how to use it, and you’re responsible for it. RentHive handles it on your behalf, to provide the Service, as described in our Privacy Policy. You agree to:

• Give your renters a privacy notice that covers how you use RentHive.
• Get any consent the law requires, including for ID checks with a selfie and for tracking a vehicle’s location if you connect Smartcar.
• Use renter information only for your rental business, and never sell it.
• Respond to your renters’ privacy requests. We’ll help where we can.

If we learn of a security incident affecting your renters’ information, we’ll tell you without undue delay.

You agree not to:

• Break the law, or help anyone else do so, using RentHive.
• Rent out a vehicle you don’t have the right to rent.
• Mislead renters about a vehicle, its condition, availability, or price.
• Use ID checks, insurance checks, or vehicle data for anything other than running your rentals.
• Send spam or unlawful messages.
• Upload malware, unlawful content, or content you don’t have the rights to.
• Access other accounts or data, or test, probe, or get around our security.
• Scrape, copy, reverse engineer, or overload the Service, except where the law allows it.
• Resell or sublicense RentHive without our written agreement.

Your content is everything you, your team, and your renters add to your account: vehicles, photos, website content, bookings, messages, documents, and renter information. You keep ownership of it.

You give RentHive a worldwide, non-exclusive, royalty-free license to host, store, copy, process, send, display, and adapt your content (for example, resizing photos) only as needed to provide, secure, and support the Service, including publishing your booking website. The license ends when the content is deleted, except for copies we must keep by law or that remain in backups for a limited time.

You confirm you have the rights to the content you add. We may remove content that breaks these Terms or the law. We may use information about how the Service is used, which doesn’t identify you or your renters, to run and improve RentHive.

RentHive works with Stripe, Canopy Connect, Smartcar, Google (Calendar, Maps and Places, and Analytics), Amazon Web Services, and Vercel. When you use them through RentHive, their own terms and privacy policies apply too, and some need an account of your own: Stripe for payments, a Stripe Identity key for ID checks, and Smartcar for vehicle data. Google Calendar sync is one-way, from RentHive to your calendar, and you can disconnect it at any time.

Turo. RentHive is not affiliated with, endorsed by, or sponsored by Turo. Turo trip details come into RentHive only when you choose to sync them, and syncing can stop working if Turo changes its service.

We aren’t responsible for other companies’ services, including their availability, changes, fees, or actions. If a provider changes or ends its service, we may change or remove the integration.

• Free addresses. Your booking website can use a free address on sites.renthive.co. We may change an address that is misleading or infringing, and we may release it after your account closes.
• Custom domains. You can connect a domain you already own. RentHive doesn’t sell or register domains. You keep the registration, pay for renewals, and make the DNS changes. We connect the domain and set up its SSL certificate.
• Email on your domain. The DNS records you add route mail for your domain (or a subdomain) to RentHive. That can replace any email service already on that domain; the app shows you what’s there before you change it. You’re responsible for the email you send, and we may limit sending to protect delivery for all customers.
• When your account ends, we stop serving your website and email, and you should remove the DNS records that point to RentHive.

RentHive owns the Service, including its software, website templates, agreement template, designs, and brand. While you have an account, you may use the Service for your own rental business under these Terms. If you send us feedback or ideas, we may use them without any obligation to you.

We work hard to keep RentHive running, but we don’t guarantee any level of uptime or availability unless we’ve agreed to one with you in writing. Maintenance, outages, and problems at other companies can interrupt the Service. We may change, add, or remove features; if we remove a major feature you rely on, we’ll tell you in advance where we reasonably can. Keep your own copies of important records.

To the fullest extent the law allows, the Service is provided “as is” and “as available,” without warranties of any kind, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We don’t promise that the Service will be uninterrupted or error-free, or that verification results, prices, taxes, or other calculations are correct. Nothing in RentHive is legal, tax, or insurance advice.

To the fullest extent the law allows:

• RentHive is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.
• RentHive is not liable for damage to vehicles, accidents, injuries, theft, fines, tolls, disputes with renters, chargebacks, or failures of other companies’ services.
• Our total liability for all claims relating to the Service is limited to the amount you paid RentHive in the 12 months before the event that led to the claim.

Some places don’t allow these limits, so some of them may not apply to you.

You will defend and indemnify RentHive against claims, losses, and costs (including reasonable legal fees) arising from your rentals, vehicles, or renters; your content; your use of renter information; your use of other companies’ services; or your breach of these Terms or the law.

You can cancel your subscription at any time in Settings → Billing. To close your account completely, email business@renthive.co.

We may suspend or close your account if you seriously or repeatedly break these Terms, don’t pay, use RentHive for fraud, or put RentHive, renters, or others at risk. We’ll tell you first where we reasonably can.

Before you leave, you can export reservations, expenses, and revenue as CSV files in the app, and you can ask us for a fuller copy of your data. After your account closes, you can still ask for an export for 30 days. After that, we delete or de-identify your data as described in our Privacy Policy.

Sections that by their nature should continue after termination will continue, including payment obligations, disclaimers, limitation of liability, indemnity, and governing law.

These Terms are governed by the laws of the State of [State to be confirmed], without regard to its conflict-of-laws rules. Any dispute will be heard in the state or federal courts located in [County and State to be confirmed], and you and RentHive agree to the jurisdiction of those courts.

Before starting a legal claim, please email legal@renthive.co and give us 30 days to try to resolve it informally.

Our affiliate program pays a recurring commission for businesses you refer to RentHive. You can apply on our website, and we approve applications at our discretion. The commission rate, payout details, and program terms are provided in writing when you’re approved. Commission is paid monthly, once the referred customer’s payment has settled.

• No commission is paid on your own account, on payments that are refunded or charged back, or on referrals gained through spam or misleading claims.
• You must clearly disclose your relationship with RentHive when you promote it.
• Affiliates are independent. You’re not our employee or agent, and you’re responsible for your own taxes.
• We may change or end the program, or your participation, with notice.

These Terms, the Privacy Policy, and any written agreement with us (such as an Enterprise agreement or affiliate terms) are the whole agreement between you and RentHive about the Service. If part of these Terms can’t be enforced, the rest still applies. Not enforcing a term isn’t a waiver. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition, or sale of assets. Neither of us is responsible for delays caused by events beyond reasonable control. We’ll send notices to the email address on your account.

We may update these Terms as RentHive changes. We’ll update the date at the top of this page, and for material changes we’ll tell you by email or in the app before they take effect. If you keep using RentHive after a change takes effect, you accept the updated Terms. If you don’t agree, you can cancel before then.

Questions about these Terms? Email legal@renthive.co. For help with your account, email business@renthive.co.