Inbox

One thread per renter, with the booking right beside it.

Website chat, the renter's trip page and email all land in the same conversation, along with booking events like booked, paid and ID verified. Reply once: if they're in the chat they see it there, and if not, it's emailed to them.

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The RentHive inbox on a phone: conversations and a renter's thread
The RentHive inbox on a phone: conversations and a renter's thread
Chapter 6 of 8 · Talk to renters

Off your personal phone. Out of the shared mailbox.

The moment

“Texts, WhatsApp, Turo messages and email, and the one question nobody answered.”

The usual way

  • Texts on your personal phone

    mixed in with family

  • WhatsApp threads

    no booking in sight

  • Business email (Google Workspace)

    Email on your domain

    $7–8.40/user/moList price, Oct 2026

  • The question nobody answered

    who was on it?

  • Sticky notes about renters

    lost by Monday

  • Payment links pasted into chats

    did they pay?

With RentHive

RentHive

Inbox

One login

  • Website and trip-page chat

    Renters message you from your site and their trip page

  • One thread per renter

    Chat, email and booking events, beside the booking

  • Email in the same thread

    Renter email from your domain; replies land in their thread

  • Assignment rules

    Threads go to the right person; unassigned ones stand out

  • Internal notes

    Your team sees them; the renter never does

  • Cards that update

    Payment, ID and agreement cards show when they're done

Every feature on every plan, from $99/mo0% commission
How it runs itself

Every conversation next to the booking it's about.

Renters write from wherever they are. Your team answers from one place, with the booking's events in the thread.

Automatic3 of 4 steps happen without anyone doing them

  1. Fatima · renter

    She writes from your website, her trip page or email

    All three land in one thread per renter. No WhatsApp, no hunting through texts.

  2. RentHive · automatic

    The booking writes in the thread too

    New booking, Paid, ID verified: each event appears as a card where the conversation is.

  3. RentHive · automatic

    Pickup instructions send themselves

    A quick message set to 'Before pickup' goes out on time, by chat and email.

  4. RentHive · automatic

    The thread goes to the right person

    An assignment rule hands it to Sofia; she gets a desktop notification, and you can @mention her.

Quick actions

Send the next step as a card that updates itself.

Request a payment, ask for an ID or insurance check, or send their trip page or the agreement. The card changes when the renter acts, and the booking's checklist ticks off with it.
  • Payment request, ID check, insurance check
  • Trip page and agreement links
  • Quick messages that send themselves on booking events
A booking page on a phone: checklist, invoice and payments
A booking page on a phone: checklist, invoice and payments
The renter

Their history, next to their messages.

Beside each thread: how to reach them, what they've spent and every booking they've made, with ID and insurance shown for each. Renters you've blocked are flagged.
  • Every booking one click from its page
  • ID and insurance status per booking
  • Stages: leads, upcoming, on trip, past
Customers on a phone, with what each has brought in
Customers on a phone, with what each has brought in
Your team

Work goes to the right person, by rule.

Rules under “Who picks up what” assign conversations; they're tried in order, and a person you pick by hand always sticks. The jobs around each booking land on the task board and post to a team channel, in the same inbox as your direct messages.
  • Assigned to me, unassigned and mentions views
  • Team channels and direct messages
  • @mentions and internal notes
Team tasks on a phone
Team tasks on a phone
Also included

More in Inbox

On every plan, from the first day of your trial.

Chat first

Replies are emailed unless the renter has been in the chat in the last couple of minutes.

Email that threads back

When a renter replies to your email, the reply lands in the same conversation.

Quick messages

Saved messages with placeholders, sent in two clicks.

Automatic messages

Send a quick message by chat, email or both when a trip is booked, paid, verified or cancelled, or before pickup and return.

Views and stages

All open, assigned to me, unassigned, mentions and done; leads, upcoming, on trip and past.

A full composer

Bold, italic, links and lists, emoji, @mentions, edits and reactions.

Files and voice notes

Attach files up to 25 MB, videos up to 50 MB, or record a voice note.

Internal notes

Notes your team sees in the thread and the renter never does.

Notifications

The in-app bell, desktop notifications, email alerts when nobody's online and a mention digest.

Connected

One booking, handed on.

Follow Fatima's Porsche Macan S from chapter to chapter. Each one hands the booking on, so nothing is copied across by hand.

Chapter 5 · Get it signedRental agreementsShe adds her address and license on her phone and signs. Both of you get the copy.Hands on: The agreement fills itself from the booking, goes out on its own and comes back signed onto the booking.
Chapter 6 · Talk to rentersYou're hereInboxHer request to pick up at MIA, the payment link and 'ID verified' sit in one thread.Hands on: Every message and booking event sits in one thread per renter, shared with your team.
Chapter 7 · Hand over the carFleet & live trackingThe Macan is parked at MIA with 60% fuel, locked, readings live from the car.Hands on: Odometer readings at handover feed mileage charges; a low tyre or a fault shows up before the next trip.

Good to know

  • No SMS yet; text messaging is coming soon. Today renters reach you through website chat, their trip page and email.
  • Turo messages stay in Turo. Turo trips sync to your calendar, not the Inbox.

Questions, answered

More in the Help Center, or email us any time.

How does the Inbox work?+

Each renter has one thread that holds website chat, trip-page chat, email and booking events such as booked, paid and ID verified. Team channels and direct messages live there too.

Do renters get my messages by email?+

Yes, unless they're already chatting. If the renter has been in the chat in the last couple of minutes, your reply simply appears there; otherwise it's also emailed, and their email reply lands back in the same conversation.

What are quick messages?+

Saved messages with placeholders that you send in two clicks. Any of them can also go out by itself on a booking event, by chat, email or both. Set them up in Settings → Messaging.

What else can I send from a conversation?+

Quick actions send tappable cards for a payment request, ID check, insurance check, trip page or agreement, and each card updates when the renter acts on it. You can also attach files, record voice notes and leave internal notes.

Can I assign conversations to my team?+

Yes. Assign them by hand, or add rules in Settings → Messaging under “Who picks up what”. Rules are tried in order and the first match wins; a person you pick by hand always sticks.

Can I text renters by SMS?+

Not yet; text messaging is coming soon. Today renters reach you through website chat, their trip page and email.

Your fleet, your customers, your money.

Start a 7-day free trial with no card, or book a call and we'll set it up with you.

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