Getting started

Choosing a plan and managing billing

Pick Starter or Growth, monthly or yearly, and run billing inside the app: switch plans with the difference worked out for you, update your card, pay a missed renewal, or cancel at the end of the period.

4 min read8 stepsIn the app: Your nameBilling Settings

Overview

Every plan includes every feature. Plans differ only by how many vehicles they cover: Starter is $99 a month for up to 10 vehicles and Growth is $199 a month for up to 50. Enterprise is a custom plan for more than 50 vehicles or several locations, billed by invoice and set up with our team. Paying yearly gets two months free: $990 or $1,990 a year.

Billing has its own page. Click your name at the bottom of the sidebar and choose Billing Settings. Only the account owner sees it. It shows your plan and its status, the card on file, how many vehicles you have against your plan, and your latest invoices, each with a PDF.

Everything happens inside RentHive, in a payment window powered by Stripe. You can pay by card, or with Apple Pay or Google Pay where your device offers them.

The money overview on a phone: net income, revenue and expenses
The money overview on a phone: net income, revenue and expenses
Your business at a glance. Billing Settings sits under your name in the sidebar.

Step by step8

  1. 1

    Open Billing Settings

    Click your name at the bottom of the sidebar and choose Billing Settings.

  2. 2

    Pick monthly or yearly

    Use the switch above the plans: Monthly, or Yearly · 2 months free. Yearly works out at $82.50 a month on Starter and $165.83 on Growth.

  3. 3

    Choose a plan

    Press Choose Starter or Choose Growth. The window shows what's due today and when the next charge comes. With 2 or more trial days left, your card is saved and the first charge waits for the trial to end, so the button reads Start Growth · $0 today.

  4. 4

    Switch plan or period

    Press Change plan, then Switch to Growth, Switch to Starter, Switch to yearly or Switch to monthly. Before you confirm you see the new price and what's due today: the difference for the rest of the period, less what you've paid, or a credit for unused time. The switch only sticks once that payment goes through.

  5. 5

    Update your card

    Under Payment method, press Update or Add card, enter the card and press Save card. If a renewal is overdue, saving the card pays it.

  6. 6

    Pay a missed renewal

    If a renewal doesn't go through, a banner on Billing Settings shows the amount. Press Pay now to pay it with your saved card or a new one.

  7. 7

    Cancel, or keep your plan

    Press Cancel plan. Your plan stays on until the end of the period you've paid for, and you aren't charged again. Changed your mind? Press Keep my plan before that date.

  8. 8

    Talk to us about Enterprise

    For more than 50 vehicles, several locations or a hand switching over, press Talk to us on the Enterprise card.

Best practices

  • Choose the plan for the fleet you'll have in the next few months. You can move up at any time, and the price difference is worked out to the day.
  • Go yearly once you're settled in. It's two months free.
  • Subscribe before your trial ends. The first charge still waits for the trial to finish.
  • Keep your card up to date, so a renewal never leaves your dashboard read-only.

Good to know

  • When a trial ends without a plan, the dashboard becomes read-only until you choose one. You can see everything, but can't edit or reply to renters. Your website keeps taking bookings and payments, and nothing is deleted.
  • You can't choose a plan smaller than your fleet. Paused cars count; cars in the Bin don't, so move cars you no longer rent to the Bin first.
  • Switching between monthly and yearly starts a new billing period that day.
  • Only the account owner can see Billing Settings and change the plan.
  • Stripe's card fees on your bookings, Stripe Identity ID checks and Smartcar are billed by those providers to your own accounts, not by RentHive. Insurance checks are free and unlimited.

What runs on its own

  • Receipts are emailed after every payment, and your invoices are listed in Billing Settings with a PDF of each.
  • You get reminder emails 3 days and 1 day before your trial ends, and on the day it ends.
  • If a renewal fails, you're emailed and a banner appears in Billing Settings. Saving a new card pays it.
  • A cancelled plan runs to the end of the period you paid for, and you get a confirmation email.

Questions

Can I subscribe during my trial?

Yes. With 2 or more trial days left, your card is saved and the first charge waits until the trial ends.

What if I add more cars than my plan covers?

You can still add them, and Billing Settings shows you're over. Switch to a plan that covers your fleet; you can't pick one that's smaller than it.

Do team members cost extra?

No. Plans are sized by vehicles, not by how many people use RentHive.

How do I get an invoice for my accountant?

Every invoice is listed in Billing Settings. Press View to open it or PDF to download it.