Guest ID verification
How Stripe Identity verifies a guest's government ID and selfie before you hand over the keys.
Overview
Guest ID verification runs on every booking through Stripe Identity: a government ID document plus a live selfie match, checked automatically without you having to review it by hand.
It runs per booking, not once per guest account, so a repeat guest is re-verified every time they book a new trip. This keeps the check current rather than relying on a stale one-time verification.
Tesla Model 3 · Sarah Chen
Trip verified
Guest ID verification
Stripe Identity
Insurance verification
Canopy Connect
Rental protection
Rental Cover
Commercial coverage
GWS Insurance
Live GPS tracking
Smartcar
All included in the $99/month subscription, no add-ons.
Guest ID and insurance verification, checked in automatically before a trip.
How it works
- 1
Verification triggers automatically
As part of the standard booking flow, a verification session is created for the guest.
- 2
The guest submits their ID and selfie
They receive a secure link, open it on their phone or computer, and submit a photo of their government ID plus a live selfie.
- 3
Stripe checks the match
The document and selfie are checked for authenticity and that they match each other.
- 4
Status updates on the booking
The booking shows one of: pending, processing, verified, or requires input, updating automatically as Stripe completes its checks.
- 5
Confirm before handoff
Check the booking shows verified before handing over the vehicle.
Best practices
- Don't hand over a vehicle until a booking's status shows verified. Requires input means the guest needs to resubmit something, usually a clearer photo.
- Set expectations with first-time guests: a clear, unexpired ID and a well-lit selfie is what gets them through quickly.
Things to keep in mind
- Verification runs per booking, not once per guest account. A returning guest goes through it again on every new trip.
- A booking that hasn't completed verification shouldn't be treated as a fully confirmed, protected trip.
What's automated
- Verification status updates automatically as Stripe processes the guest's submission, no manual polling or follow-up required on your end.
Common questions
What if a guest's verification fails?
The booking's status shows requires input rather than verified. Most failures come down to image quality, ask the guest to resubmit with a clearer photo of their ID and a better-lit selfie.
Does the guest need a RentHive account to verify?
No, verification happens through a secure link sent directly to the guest, no account or login required on their end.